At Heliquora, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial modeling education services.
We're based in Australia and operate under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This means we follow strict rules about how we handle your data.
If something here doesn't make sense, reach out to us. We'd rather explain it properly than leave you guessing.
What Information We Collect
We collect different types of information depending on how you interact with us. Here's what that looks like in practice.
Information You Give Us Directly
When you sign up for our programs or contact us, you share details like:
- Your name, email address, and phone number
- Educational background and professional experience
- Payment information when you enroll in courses
- Messages you send us through contact forms or email
- Career goals and areas of interest in financial modeling
Information We Collect Automatically
When you visit our website, we gather technical information such as:
- Your IP address and general location (city or region level)
- Browser type, operating system, and device information
- Pages you visit and how long you spend on them
- Where you came from before landing on our site
- Time and date of your visits
We use cookies and similar technologies to collect this data. You can control cookies through your browser settings, but some features might not work as well if you disable them.
How We Use Your Information
We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose.
| Purpose | What This Means |
|---|---|
| Providing Services | Managing your enrollment, delivering course content, and answering your questions |
| Communication | Sending you course updates, important notices, and responding to your inquiries |
| Improvement | Understanding how people use our site so we can make it better |
| Marketing | Sending you information about new courses or programs (only if you've agreed to this) |
| Legal Compliance | Meeting our obligations under Australian law |
We won't use your information for anything we haven't mentioned here without getting your permission first.
Sharing Your Information
We don't sell your personal information. Period. But we do share it with certain trusted partners in specific situations.
Service Providers
We work with companies that help us run our business:
- Payment processors who handle course fees securely
- Email service providers who help us send course materials
- Cloud storage providers where we keep course content
- Analytics tools that help us understand website usage
These providers only access your data to perform specific tasks for us. They're contractually required to protect your information and can't use it for their own purposes.
Legal Requirements
Sometimes we have to share information because the law requires it. This includes responding to court orders, complying with regulatory investigations, or protecting someone's safety.
Business Transfers
If Heliquora is acquired by another company or merges with one, your information would be part of that transfer. We'd notify you beforehand and explain any changes to how your data is handled.
International Data Transfers
Some of our service providers are based overseas, particularly in the United States. When we transfer your data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.
Australian law requires us to take reasonable steps to protect your information when it's sent overseas. We only work with providers who meet strict security standards.
Your Rights and Choices
You have significant control over your personal information. Here's what you can do:
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days, though complex requests might take a bit longer.
Correct Inaccurate Data
If something we have on file is wrong, let us know and we'll fix it. You can update most information directly through your account dashboard.
Delete Your Data
You can ask us to delete your personal information. We'll do this unless we have a legal reason to keep it (like tax records we're required to maintain).
Opt Out of Marketing
Every marketing email we send includes an unsubscribe link. Click it and you'll stop receiving promotional messages within 48 hours. We'll still send important account-related emails like enrollment confirmations.
Object to Processing
You can object to how we're using your information in certain circumstances. We'll stop unless we have compelling legitimate grounds to continue.
To exercise any of these rights, email us at info@heliquora.com with your request. We'll verify your identity before processing it to protect your security.
How We Protect Your Information
Security isn't just a checkbox for us. We use multiple layers of protection to keep your data safe.
Technical Measures
- SSL/TLS encryption for all data transmitted to and from our website
- Encrypted storage for sensitive information like payment details
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems
- Secure backup systems with redundancy
Organizational Measures
- Access to personal information is limited to employees who need it
- Regular staff training on data protection and privacy
- Strict policies about handling and storing personal data
- Background checks for employees with data access
No system is completely foolproof, but we're constantly updating our security practices to stay ahead of potential threats.
Data Retention
We don't keep your information forever. Here's how long we typically retain different types of data:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of your enrollment plus 3 years |
| Course Progress Data | 5 years after course completion |
| Payment Records | 7 years (required for tax purposes) |
| Marketing Communications | Until you unsubscribe or 2 years of inactivity |
| Website Analytics | 26 months |
After these periods, we securely delete or anonymize your information so it can no longer identify you.
Cookies and Tracking Technologies
We use cookies to make our website work properly and to understand how people use it. Here's the breakdown:
Essential Cookies
These keep the site functioning. They remember things like your login status and course progress. You can't opt out of these without breaking the site.
Analytics Cookies
These help us understand which pages are popular, where people get stuck, and how we can improve. The data is aggregated and doesn't identify you personally.
Marketing Cookies
If you've agreed to marketing, these remember your interests so we can show you relevant information. You can disable these anytime through your browser settings.
Most browsers let you control cookies. Check your browser's help section to learn how to block or delete them.
Children's Privacy
Our services are designed for adults pursuing professional development. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a minor, we'll delete it immediately.
Parents or guardians who believe we might have information about their child should contact us right away.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website.
The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically, especially before sharing new information with us.
If you continue using our services after we update this policy, that means you accept the changes.
Complaints and Disputes
If you're unhappy with how we've handled your personal information, please tell us first. We'll do our best to resolve your concern quickly.
Contact our privacy team at info@heliquora.com with the details of your complaint. We'll acknowledge it within 7 days and aim to resolve it within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
Contact Us About Privacy
Questions about this policy or how we handle your information? We're here to help.
Email: info@heliquora.com
Phone: +61 3 9893 4014
Mail: 158 McKillop St, Geelong VIC 3220, Australia
We typically respond to privacy inquiries within 2 business days.
Ready to Get Started?
Now that you understand how we protect your privacy, explore our financial modeling programs.
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